Warranty Information
Every product we sell is backed by manufacturer warranty. Here's what's covered, how long it lasts, and how to make a claim — explained clearly so you know exactly where you stand.
Last updated: August 29, 2026 · Hearthside Supply LLC
Manufacturer Backed
All products carry the original manufacturer's warranty. Hearthside Supply LLC is a retailer — we help you navigate claims, but the manufacturer determines coverage.
Coverage Period
Warranty length varies by product and manufacturer — typically 1–10 years. Check your product page for the specific warranty terms that apply.
Parts & Labor
Most manufacturer warranties cover defects in materials and workmanship. Some include labor; others are parts-only. Coverage varies by product and warranty tier.
Proof of Purchase
Your Hearthside Supply order confirmation serves as proof of purchase for any warranty claim. Keep it accessible — you'll need your order number to file a claim.
How to file a warranty claim
Filing a warranty claim is simple. Follow these four steps — our team will guide you through the process and coordinate with the manufacturer on your behalf.
Contact Us
Email our support team with your order number, product name, model/serial number, and a description of the issue. Include photos or video of the defect.
Review & Diagnose
We'll verify your warranty coverage with the manufacturer, confirm your proof of purchase, and may request additional troubleshooting steps or photos.
Repair or Replace
Depending on the issue and manufacturer policy, we'll arrange repair, replacement parts, or a full product replacement. The manufacturer determines the resolution.
Resolution
Once the repair or replacement is complete, we'll follow up to confirm everything is working. Simple parts replacements take 1–2 weeks; complex claims can take 3–6 weeks.
Warranty by product type
Warranty terms vary by manufacturer and product. Below is a general guide — always check your product page for the specific warranty that applies.
- —Heaters and control panels: typically 1–5 year manufacturer warranty
- —Wood and cabinetry: coverage varies by manufacturer — see product page
- —Electrical components: covered against defects in materials and workmanship
- —Warranty excludes damage from improper installation or maintenance
- —Shell structure: typically 3–10 year manufacturer warranty
- —Plumbing and components: 2–5 year coverage on pumps, heaters, and controls
- —Electrical: covered against defects — excludes damage from improper wiring
- —Surface and finish: limited coverage against cracking and blistering
- —Tub and shell: typically 1–5 year manufacturer warranty
- —Chiller and pump: 1–3 year coverage on cooling components
- —Electrical: covered against defects — excludes damage from improper use
- —Warranty excludes wear items and improper maintenance
- —Steam generator: typically 2–5 year manufacturer warranty
- —Shell and glass: coverage varies by manufacturer — see product page
- —Electrical components: covered against defects in materials and workmanship
- —Warranty excludes damage from improper installation or maintenance
- —Shell structure: typically 5–10 year manufacturer warranty
- —Plumbing and components: 2–5 year coverage on pumps and swim jets
- —Electrical: covered against defects — excludes damage from improper wiring
- —Warranty excludes damage from improper water treatment or winterization
Coverage at a glance
Manufacturer warranties cover defects in materials and workmanship under normal use. Here's a general breakdown — specific terms vary by product and manufacturer.
Typically Covered
- Defects in materials and workmanship under normal use
- Structural failures of shells, cabins, and frames
- Electrical and electronic component failures
- Heater and control panel defects (saunas and steam showers)
- Pump, plumbing, and chiller defects (hot tubs and cold plunges)
- Manufacturer-specified parts and components
Not Covered
- Damage from improper installation, wiring, or plumbing
- Normal wear and tear or cosmetic aging, fading, and scratches
- Damage from misuse, neglect, or unauthorized modifications
- Issues from improper maintenance or non-recommended cleaning products
- Damage from improper water treatment or freezing (cold plunges)
- Damage from freezing, improper winterization, or acts of nature
- Damage from commercial use of residential-rated products
- Labor and travel charges not specified in the manufacturer's warranty
Register your product
Registering your product with the manufacturer activates full warranty benefits and ensures you receive important updates. Here's how and why to register.
Register Your Product
Register your purchase with the manufacturer after delivery to activate full warranty benefits and receive product updates and safety notices.
What You'll Need
Your order number (proof of purchase), product model and serial number, and installation date. Most manufacturers offer online registration.
Registration Window
Register within 30–90 days of delivery depending on the manufacturer. Some warranties require registration to unlock extended coverage periods.
We Can Help
Not sure how to register? Contact us with your order number and we'll guide you through the manufacturer's registration process.
Extended warranty options
Some manufacturers offer extended warranty plans for added protection. Here's what to know about extended coverage and whether it's right for your purchase.
Extended Coverage
Some manufacturers offer extended warranty plans that lengthen coverage beyond the standard period — often for major components like shells, heaters, or chillers. Availability varies by manufacturer and product.
What's Included
Extended plans, when available, may include additional parts and labor coverage, priority service, and reduced deductibles. Coverage terms are set by the manufacturer, not by Hearthside Supply.
When to Buy
Extended warranties, when offered, are typically purchased at the time of product order or within 30–60 days of delivery. Check your product page or contact us to confirm availability.
Is It Worth It?
For high-ticket items, extended coverage can provide peace of mind. We'll help you weigh the cost and benefits for your specific product — but the decision is yours, and extended warranties are never required to purchase.
What voids a warranty
Manufacturer warranties have exclusions — conditions that void coverage. Understanding these upfront helps you protect your investment and keep your warranty intact.
Improper Installation
Damage from installation by unqualified persons, incorrect wiring, or failure to follow manufacturer installation guides voids warranty coverage.
Unauthorized Modifications
Any modifications, alterations, or repairs by unauthorized service providers will void the manufacturer's warranty.
Improper Water Treatment
For cold plunges, damage from improper water treatment, freezing, or failure to perform scheduled maintenance voids the warranty.
Freezing & Weather Damage
Damage from freezing, improper winterization, or extreme weather events is not covered — follow winterization guidelines for hot tubs and outdoor saunas.
Misuse & Neglect
Damage from misuse, abuse, commercial use of residential-rated products, or failure to perform recommended maintenance is excluded.
Cosmetic Wear
Normal wear and tear, cosmetic aging, fading, and surface scratches from regular use are not covered under manufacturer warranty.
Who we are
This Warranty Policy is published by Hearthside Supply LLC, a limited liability company registered in the State of Washington, USA, with its principal place of business at 3240 B St NW, Auburn, WA 98001. We operate the online store at hearthsidesupply.com, selling premium saunas, hot tubs, cold plunges, steam showers, and swim spas with nationwide delivery.
Hearthside Supply LLC
3240 B St NW, Auburn, WA 98001
Email: sales@hearthsidesupply.com
Phone: +1 (253) 264-2435
Hours: Mon–Fri, 9am–6pm PT, Sat–Sun: Closed
Hearthside Supply is a retailer
Hearthside Supply LLC is an authorized retailer of the products sold on this site. We do not manufacture the products we sell. All warranties are provided by the respective product manufacturers, not by Hearthside Supply. We help you navigate the warranty claim process and coordinate with the manufacturer on your behalf, but the manufacturer determines coverage, resolution, and terms.
Your rights under the law
This warranty is provided by the manufacturer and is in addition to, not in lieu of, your rights under applicable state and federal consumer protection laws, including the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.). Some states provide additional rights that cannot be disclaimed by the manufacturer or retailer. This warranty does not affect your statutory rights as a consumer.
Policies that work with this one
This Warranty Policy works alongside our other store policies. Please review these before placing an order:
Returns Policy: 30-day return window for defective and non-defective items, 15% restocking fee, 10-day refund processing.
Shipping Policy: 1–3 business day handling, nationwide delivery, freight and curbside options.
Terms & Conditions: Order acceptance, product descriptions, and dispute resolution.
Privacy Policy: How we handle your personal and warranty claim data.
Changes to this policy
We may update this Warranty Policy from time to time to reflect changes in manufacturer warranty terms, legal requirements, or our practices. When we make material changes, we'll update the "Last updated" date at the top of this page. Your continued use of our store after changes are posted constitutes acceptance of the updated policy. Manufacturer warranty terms are subject to change by the manufacturer without notice to us.
Questions about your warranty?
If you have questions about warranty coverage, need help filing a claim, or want to confirm the warranty terms for a specific product, contact us using the details above. We'll respond to all warranty inquiries within 1–2 business days.
Common warranty questions
Warranty length varies by product and manufacturer. Saunas typically carry 1–5 year warranties, hot tubs 2–10 years depending on the component, cold plunges 1–5 years, steam showers 2–5 years, and swim spas 5–10 years on the shell. Check your product page for the specific warranty that applies.
Warranties are provided by the product manufacturers, not by Hearthside Supply LLC. We are a retailer and help you navigate the claim process, but the manufacturer determines coverage, resolution, and terms. Your Hearthside order confirmation serves as proof of purchase for warranty claims.
Contact our support team with your order number, product name, model/serial number, and a description of the issue. Include photos or video if possible. We'll verify your warranty coverage with the manufacturer and guide you through the next steps — repair, replacement parts, or a full product replacement.
You'll need your Hearthside order confirmation (proof of purchase), the product name or model number, and a description of the issue. Photos or videos of the defect help speed up the process. If you registered your product with the manufacturer, have that information ready too.
Some manufacturer warranties include labor; others are parts-only. For large items like hot tubs, cold plunges, steam showers, and swim spas, labor coverage often depends on the warranty tier. We'll clarify what's included when we process your claim.
Most manufacturer warranties are non-transferable and apply only to the original purchaser from Hearthside Supply. Some brands allow transfers under specific conditions, often with a transfer fee. Check your product's warranty documentation or contact us to confirm.
Warranties are typically voided by improper installation, unauthorized modifications, misuse, neglect, improper maintenance, use of non-recommended cleaning products or fuels, commercial use of residential-rated products, and damage from acts of nature. Following the manufacturer's installation and maintenance guidelines keeps your warranty intact.
Some manufacturers offer extended warranty options at the time of purchase. Extended plans, when available, may include additional parts and labor coverage, priority service, and reduced deductibles. Availability varies by manufacturer and product — check your product page or contact us before ordering. Extended warranties are optional and never required to purchase.
If a covered product is discontinued, the manufacturer will typically offer a comparable replacement or, in some cases, a refund proportional to the remaining warranty period. We'll coordinate this on your behalf with the manufacturer.
Some manufacturers require product registration to activate full warranty benefits, while others honor the warranty from the date of purchase with proof of order. We recommend registering within 30–90 days of delivery to ensure full coverage. Check your product documentation or contact us for guidance.
Claim resolution time varies by manufacturer and issue complexity. Simple parts replacements may take 1–2 weeks; complex repairs or full replacements can take 3–6 weeks, especially if parts need to be ordered. We'll keep you updated throughout the process and provide estimated timelines.
Shipping responsibilities vary by manufacturer. For small parts, the manufacturer often covers shipping. For large items, you may be responsible for return shipping to the manufacturer or service center. We'll clarify shipping costs before proceeding with your claim.
Warranty claims typically result in repair or replacement, not refunds. However, if a product can't be repaired or replaced after reasonable attempts, some manufacturers offer a prorated refund based on the remaining warranty period. We'll advocate for the best outcome on your behalf.
No. This warranty is in addition to, not in lieu of, your rights under applicable state and federal consumer protection laws, including the Magnuson-Moss Warranty Act. Some states provide additional rights that cannot be disclaimed. If you believe a warranty claim has been unfairly denied, contact us and we'll help escalate the matter.
Questions about your warranty?
Our team can help you understand your coverage, file a claim, and coordinate with the manufacturer. Reach out and we'll take care of the rest.