Cookie Policy
Cookies help our store work — they remember your cart, keep you signed in, and help us understand how the site is used. Here's exactly what we set, why, and how you stay in control.
Last updated: August 29, 2026 · Hearthside Supply LLC
Understanding cookies
Cookies are a standard part of how modern websites work. This section explains what they are, how we use them, and the control you have over them.
What Cookies Are
Cookies are small text files stored on your device when you visit a website. They help sites remember your actions, preferences, and login state. Cookies cannot access other files on your device.
How We Use Them
We use cookies to keep your cart working, maintain login sessions, power our Tidio live chat, measure site performance with Google Analytics, and — with your consent — show relevant ads via Google Ads.
You're in Control
You can manage cookies through your browser settings. Essential cookies keep the store running; analytics and marketing cookies can be blocked without affecting your ability to shop.
This Policy Changes
We update this policy when we add or change cookies. The 'Last updated' date at the top of this page tells you when it was last reviewed.
Types of cookies we use
We group cookies into four categories based on their purpose. Essential cookies are always on; the rest are optional and only set with your consent.
Essential
Required for the site to function. Without these, you can't browse products, add to cart, or check out. These are set when you visit and cannot be disabled.
- —Cart session cookie
- —Login authentication token
- —Security tokens (CSRF)
- —Cookie consent state
Functional
Remember your preferences and settings to improve your shopping experience. Can be disabled without breaking core features.
- —Recently viewed products
- —Wishlist persistence
- —Tidio chat session
- —Display preferences
Analytics (Google Analytics)
Google Analytics helps us understand how visitors use the site — pages visited, session duration, and traffic sources. Data is aggregated and anonymized. Opt out via browser settings or Google's opt-out tool.
- —_ga (visitor ID)
- —_gid (session ID)
- —Page view tracking
- —Traffic source attribution
Marketing (Google Ads)
Google Ads cookies allow us to measure ad performance and show relevant ads to people who have visited our site (remarketing). Opt out via Google Ads Settings or aboutads.info.
- —_gads (ad cookie)
- —IDE (DoubleClick)
- —Conversion tracking
- —Remarketing pixel
Managing your cookie preferences
You have full control over cookies. Here are the ways you can accept, reject, or manage them — on our site and in your browser.
Browser Settings
You can manage cookies directly in your browser settings. Most browsers let you block, delete, or alert you to new cookies on a per-site basis. See the browser guides below.
Viewing Cookies
Your browser's developer tools (F12 → Application → Cookies) show all cookies set by our site, including their names, values, and expiration dates — full transparency.
Deleting Cookies
You can delete all cookies from your browser at any time. Note that this will sign you out and reset your cart and preferences. Your order history and account are not affected.
Opt-Out Tools
Opt out of personalized advertising via Google Ads Settings (ads.google.com/settings), the Digital Advertising Alliance (aboutads.info/choices), or Network Advertising Alliance (optout.networkadvertising.org).
Managing cookies in your browser
Each browser handles cookies slightly differently. Here's where to find cookie settings in the most popular browsers. For detailed instructions, visit your browser's help documentation.
Google Chrome
Settings → Privacy and security → Cookies and other site data. Block, allow, or clear cookies per site.
Safari (iOS & Mac)
Preferences → Privacy → Manage Website Data. Block all cookies or remove specific site data.
Mozilla Firefox
Settings → Privacy & Security → Cookies and Site Data. Choose enhanced tracking protection level.
Microsoft Edge
Settings → Cookies and site permissions → Manage and delete cookies. Block or allow per site.
What happens if you block cookies
Blocking cookies affects how our store works. Essential cookies are required for core functionality — here's what happens when they're disabled.
Cart Resets
Blocking essential cookies means your cart won't persist between pages. Items added will disappear when you navigate away.
Login Issues
Without essential cookies, you'll need to sign in again on every page visit. 'Remember me' features won't work.
Checkout Limitations
Some checkout steps rely on session cookies to maintain state. Blocking them may prevent completing a purchase.
Who we are
This Cookie Policy is published by Hearthside Supply LLC, a limited liability company registered in the State of Washington, USA, with its principal place of business at 3240 B St NW, Auburn, WA 98001. We operate the online store at hearthsidesupply.com, selling premium saunas, hot tubs, cold plunges, steam showers, and swim spas with nationwide delivery.
Hearthside Supply LLC
3240 B St NW, Auburn, WA 98001
Email: sales@hearthsidesupply.com
Phone: +1 (253) 264-2435
Hours: Mon–Fri, 9am–6pm PT, Sat–Sun: Closed
How long cookies stay on your device
Cookie retention periods vary by type and purpose:
Essential cookies: Session duration or up to 1 year — required for site functionality.
Functional cookies: Up to 1 year — remember your preferences and settings.
Analytics cookies (Google Analytics): Up to 2 years — _ga persists for 2 years, _gid for 24 hours.
Marketing cookies (Google Ads): Up to 2 years — _gads and IDE for ad personalization.
Tidio chat cookies: Session duration — cleared when you close your browser.
Cookies set by our partners
We use third-party services that set their own cookies on our site. These providers have their own privacy and cookie policies governing how they use the data they collect:
Google Analytics: Sets _ga and _gid cookies to measure site usage and traffic. See Google's privacy policy at policies.google.com/technologies/cookies.
Google Ads: Sets _gads and IDE cookies for ad personalization, remarketing, and conversion tracking. Opt out at ads.google.com/settings.
Tidio: Sets cookies to enable the live chat widget and remember chat sessions. See Tidio's privacy policy at tidio.com/privacy-policy.
Wix Payments (Base44 Payments): Our payment processor may set cookies during checkout for fraud prevention and session security.
Browser Do Not Track signals
Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. There is currently no universal standard for how websites should interpret and respond to DNT signals. We do not currently alter our cookie practices in response to DNT signals. However, you can exercise full control over cookies through your browser settings, as described in the sections above.
Policies that work with this one
This Cookie Policy works alongside our other store policies. Please review these policies for a complete understanding of how we handle your data:
Privacy Policy: How we collect, use, and protect your personal data.
Terms & Conditions: Store usage terms, order acceptance, and dispute resolution.
Accessibility Statement: Our commitment to web accessibility and WCAG 2.1 Level AA.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, legal requirements, or our practices. When we make material changes, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we use cookies. Your continued use of our site after changes are posted constitutes acceptance of the updated policy.
Questions about cookies?
If you have questions about this Cookie Policy, want to know more about the cookies we set, or need help managing your cookie preferences, contact us using the details above. We'll respond to all cookie-related inquiries within two business days.
Frequently asked questions
Cookies are small text files that websites store on your device. They help websites remember your actions, preferences, and login state over time. Cookies are a standard part of how the modern web works and are used by virtually every website you visit. Cookies cannot contain viruses or access other files on your device.
Yes. We use essential cookies to keep our store functioning — maintaining your cart, login session, and security. We also use Google Analytics for site performance, Google Ads for advertising, and Tidio for live chat. Analytics and marketing cookies can be blocked via your browser settings without affecting your ability to shop.
Essential: cart session, authentication, and security tokens. Functional: recently viewed products, wishlist, and Tidio chat session. Analytics: Google Analytics cookies (_ga, _gid) for site usage tracking. Marketing: Google Ads cookies (_gads, IDE) for remarketing and conversion tracking. You can view all cookies in your browser's developer tools.
Essential cookies are required for the site to work — without them, you can't browse, add to cart, or check out. Optional cookies (functional, analytics, marketing) enhance your experience or help us improve but can be disabled through your browser settings without breaking core functionality.
You can manage cookies through your browser settings — see the browser guides on this page. You can also opt out of personalized advertising via Google Ads Settings (ads.google.com/settings) or the Digital Advertising Alliance (aboutads.info/choices). Deleting cookies for our site will reset your cart and preferences.
Yes. Google Analytics, Google Ads, and Tidio set their own cookies on our site. These third-party cookies are governed by the respective providers' privacy policies. Google Analytics and Google Ads cookies are used for analytics and advertising; Tidio cookies enable the live chat widget. You can block third-party cookies in your browser settings.
Yes. Cookies are plain text files — they can't contain viruses, execute code, or access other files on your device. They simply store small pieces of information like preferences and session identifiers. However, we recommend only accepting cookies from sites you trust and regularly clearing cookies you no longer need.
Deleting cookies signs you out of our store, clears your cart, and resets any saved preferences. Your order history and account are not affected — you can sign back in to restore access. Deleting cookies will not affect any orders you've already placed.
Yes, we use Google Ads cookies for remarketing — showing ads to people who have previously visited our site. Google collects this data through its own tags. You can opt out of personalized advertising via Google Ads Settings (ads.google.com/settings) or the Digital Advertising Alliance (aboutads.info/choices). Opting out does not remove ads — it only makes them less personalized.
Some browsers send a 'Do Not Track' (DNT) signal. We do not currently respond to DNT signals, as there is no universal standard for how websites should interpret them. However, you can manage cookies through your browser settings, which provides more granular control over your privacy.
Still have cookie questions?
If you have questions about how we use cookies or need help managing your preferences, our team is here to help. Reach out and we'll explain everything in plain language.