Delivery Information
Delivery for large items depends on several factors. We confirm your final delivery options and freight quote at checkout based on your ZIP code, product size, and carrier availability.
Nationwide Delivery
We ship across the continental United States.
Freight Specialists
Experienced with large-item logistics and scheduling.
Tracking Included
Track your order from shipment to final delivery.
Secure Packaging
Products packaged for safe transit and arrival.
Where we ship
We ship to all 50 US states. All rates are in US Dollars (USD). Order cutoff is 2 p.m. PT — orders placed before cutoff begin processing the same business day. Total delivery time = handling (1–3 business days, Mon–Fri) + transit. Estimated transit times vary by zone — final timing is confirmed at checkout based on your ZIP code and product availability.
Shipping Coverage
- All 50 states: Standard and freight shipping across the US, with freight quotes for remote areas.
- Freight to most ZIP codes: Large items like saunas, hot tubs, cold plunges, and steam showers ship via freight carriers.
- Alaska & Hawaii: Served via freight quote — contact us for delivery options and pricing.
- International: Not available at this time.
Delivery Methods
Delivery options
Free Shipping
Complimentary standard shipping on select items and orders over a qualifying threshold. Travels on the slowest lane.
Expedited Shipping
The fastest lane for in-stock items. Available at checkout for select products and destinations.
Standard Freight
Ground freight for large items such as saunas, hot tubs, cold plunges, and steam showers. Includes tracking and standard delivery.
Curbside Delivery
Freight delivery to the curb with a scheduled delivery call. Liftgate service included for residential deliveries.
White Glove Delivery
Premium delivery with placement, unpacking, and debris removal. Available on select large items.
Delivery depends on
How shipping rates work
Shipping is calculated at checkout — never hidden. All rates are in US Dollars (USD). Each delivery method has a flat rate (Free $0, Curbside $149, Standard Freight $199, Expedited $299, White Glove $399), and free standard shipping is available on select items and orders over a qualifying threshold. Final costs are always shown before you complete your purchase.
Product Size & Weight
Larger, heavier items require freight shipping, which costs more than standard parcel delivery.
Destination ZIP Code
Shipping distance from the warehouse to your address directly affects the freight rate.
Delivery Method
Standard curbside, lift-gate, and white-glove options each carry different costs.
Packaging & Handling
Oversized or fragile items may require specialized crating and handling.
No hidden fees — ever
The shipping cost shown at checkout is the full amount you'll pay for delivery. We don't add fuel surcharges, residential delivery fees, or surprise handling charges after purchase. Free standard shipping is available on select items and orders over a qualifying threshold — look for the free shipping badge on the product page and at checkout.
By Department
Delivery by product type
Saunas
- —Curbside freight delivery with lift-gate where required
- —Customer responsible for final placement unless white-glove arranged
- —Ensure site access and electrical preparation are ready before delivery
- —Allow extra transit time for cabin and barrel sauna builds
Hot Tubs
- —Curbside freight delivery with lift-gate due to size and weight
- —Professional installation recommended — ensure a level, reinforced pad
- —Verify pathway clearance for delivery to the installation site
- —Electrical hookup must be completed by a licensed electrician
Cold Plunges
- —Large plunge tubs ship via freight with curbside delivery
- —Portable cold plunges ship via standard ground delivery
- —Ensure a level, reinforced surface that can support the filled tub weight
- —Verify plumbing and drainage access before installation
Steam Showers
- —Steam shower units ship via freight with curbside delivery
- —Professional installation recommended for plumbing and electrical
- —Verify water supply, drain, and dedicated electrical circuit requirements
- —Allow extra transit time for custom and luxury configurations
Your delivery, step by step
Place Your Order
Complete your purchase and receive an order confirmation email with your order details.
Order Processing
We process your order and prepare it for shipment within 1–3 business days, Monday–Friday. Order cutoff is 2 p.m. PT — orders placed before cutoff begin processing the same business day.
Shipping Notification
Once your order ships, you'll receive tracking information via email. Freight carriers will contact you to schedule delivery.
Delivery
The carrier delivers your order to your specified address. For freight, an adult signature is required at delivery.
Preparing for your delivery
A little preparation goes a long way. Use this checklist to make sure your site is ready and your delivery goes smoothly.
Measure Your Space
Confirm product dimensions against your installation site, including doorways, hallways, and pathways. Allow clearance for delivery.
Prepare Utilities
For saunas and hot tubs, ensure electrical service is ready. For cold plunges, ensure proper drainage is available. For steam showers, a licensed plumber should prepare water supply and drainage lines.
Clear the Path
Remove obstacles from the delivery path — stairs, narrow gates, or tight corners may require white-glove service or special arrangements.
Review Specifications
Check the product page for site requirements, foundation needs (level pad for hot tubs), and installation prerequisites.
On delivery day
Adult Signature Required
Someone 18 or older must be present to receive and sign for freight deliveries.
Carrier Will Contact You
The freight carrier calls to schedule a delivery window — have your contact information up to date.
Inspect on Arrival
Check for visible damage before signing. Note any issues on the delivery receipt and contact us immediately.