Payment Information
Secure, flexible payment for every order. Here's what we accept, how checkout works, and how we keep your information safe — explained clearly so you can shop with confidence.
Last updated: August 29, 2026 · Hearthside Supply LLC
Accepted Methods
Credit and debit cards (Visa, Mastercard, Amex, Discover, UnionPay, JCB), digital wallets (Apple Pay, Google Pay), PayPal (including Pay Later and Venmo), and bank wire/ACH — all processed securely via Wix Payments (Base44 Payments).
Secure Checkout
All transactions are encrypted with industry-standard SSL/TLS. Card data is handled by Wix Payments, our PCI-DSS compliant processor — we never store your full card number.
Taxes & Fees
Applicable sales tax is calculated automatically at checkout based on your shipping address. The total — including tax and shipping — is shown before you complete your purchase.
Currency
All prices are listed in US Dollars (USD). International cards may incur currency conversion fees set by your card issuer — we don't control those charges.
Ways to pay
We offer two payment options at checkout — pay by bank wire or ACH, or pay securely by card. Both are shown at checkout before you place your order.
Bank Wire Transfer or ACH Payment
— Pay by bank wire transfer or ACH. Select this option at checkout and you'll receive detailed payment instructions with your order confirmation. We'll process your order once payment is verified, typically within 1–2 business days.
Secure Online Card Payment (Wix Payments)
— Pay securely online with your card or digital wallet via Wix Payments (Base44 Payments), our PCI-DSS compliant payment processor. We accept Visa, Mastercard, American Express, UnionPay, JCB, and Discover, plus Apple Pay, Google Pay, and PayPal (including Pay Later and Venmo).
How checkout works
From cart to confirmation, here's what happens when you place an order — step by step.
Add to Cart
Browse our saunas, hot tubs, cold plunges, steam showers, and swim spas, then add your selections to your cart.
Enter Details
Provide your shipping address and billing information at checkout. Sales tax is calculated automatically based on your destination.
Secure Payment
Choose your payment method — card via Wix Payments or bank wire/ACH. Card payments are processed immediately; wire/ACH instructions are sent with your order confirmation.
Order Confirmed
You'll receive an order confirmation by email with your receipt, payment details, and tracking information once your order ships.
Your payment is secure
We take payment security seriously. Here's how we protect your information at every step.
SSL/TLS Encryption
All payment data is transmitted over secure, encrypted connections using industry-standard SSL/TLS protocols. Your information is protected from interception at every step.
PCI-DSS Compliant
Our payment processor, Wix Payments (Base44 Payments), is PCI-DSS certified — meeting the highest industry standard for card data security. We never store your full card number.
No Card Storage
Your full card number never touches our servers. Payment data is tokenized and processed directly by Wix Payments. We retain only the last four digits and card type for order reference.
Fraud Protection
We use advanced fraud detection and manual review of high-value orders to protect every transaction. Suspicious activity is flagged and investigated before fulfillment.
Taxes, explained
Sales tax is part of every purchase — but how it's calculated and when it applies can vary. Here's what you need to know about taxes at checkout.
Automatic Tax Calculation
Sales tax is calculated automatically at checkout based on your shipping address and the product category. The exact amount is shown before you complete your purchase — no surprises.
State & Local Rates
Tax rates vary by state, county, and city. Some product categories may be exempt or taxed at reduced rates in certain states. We apply the correct rate based on your destination.
Tax-Exempt Purchases
If you're purchasing for a tax-exempt organization — such as a government agency, school, or non-profit — contact us before ordering with your exemption certificate and we'll arrange tax-free checkout.
Shipping & Tax
Shipping costs are generally not taxed, but some states apply tax to shipping charges. We follow each state's rules — the tax breakdown at checkout shows exactly what's taxed and why.
Payment by product type
Different products may suit different payment methods. Here's what we recommend for each department — and when bank transfer or financing makes sense.
- —All standard payment methods accepted — cards, Apple Pay, Google Pay, PayPal
- —Bank wire or ACH available for premium and custom sauna orders
- —Contact us to discuss financing options for qualifying orders
- —Offline payment option for commercial and contractor purchases
- —All standard payment methods accepted — cards, Apple Pay, Google Pay, PayPal
- —Bank wire or ACH recommended for luxury spa orders
- —Contact us to discuss financing options for qualifying purchases
- —Offline payment option for bulk or commercial orders
- —All standard payment methods accepted — cards, Apple Pay, Google Pay, PayPal
- —Bank wire or ACH available for premium plunge tub orders
- —Contact us to discuss financing options for qualifying orders
- —Offline payment option for commercial purchases
- —All standard payment methods accepted — cards, Apple Pay, Google Pay, PayPal
- —Bank wire or ACH recommended for luxury steam shower orders
- —Contact us to discuss financing options for qualifying purchases
- —Offline payment option for commercial and contractor purchases
- —All standard payment methods accepted — cards, Apple Pay, Google Pay, PayPal
- —Bank wire or ACH recommended for premium swim spa orders
- —Contact us to discuss financing options for qualifying purchases
- —Offline payment option for commercial and contractor purchases
Refunds & chargebacks
If you need a refund or believe a charge is incorrect, here's how it works — and why contacting us first is the fastest path to resolution.
Refund Authorization
Refunds are issued only by Hearthside Supply LLC — we do not initiate refunds through your bank. If you need a refund, contact us first and we'll process it directly to your original payment method.
Chargebacks
If you believe a charge is incorrect, contact us before filing a chargeback with your bank. We can usually resolve billing issues faster and without affecting your credit. Unauthorized chargebacks may delay resolution.
Refund Documentation
For refunds on large items, we may request documentation such as photos or a return authorization (RMA). This helps us process your refund quickly and accurately — see our Returns & Refunds Policy for details.
Refund Timing
Refunds are processed within 10 days of approval. Your bank may take an additional 3–7 business days to post the refund to your statement. You'll receive a confirmation email when we process it.
Who we are
This Payment Policy is published by Hearthside Supply LLC, a limited liability company registered in the State of Washington, USA, with its principal place of business at 3240 B St NW, Auburn, WA 98001. We operate the online store at hearthsidesupply.com, selling premium saunas, hot tubs, cold plunges, steam showers, and swim spas with nationwide delivery.
Hearthside Supply LLC
3240 B St NW, Auburn, WA 98001
Email: sales@hearthsidesupply.com
Phone: +1 (253) 264-2435
Hours: Mon–Fri, 9am–6pm PT, Sat–Sun: Closed
Who processes your payment
Online card payments are processed by Wix Payments (Base44 Payments), our PCI-DSS compliant payment processor. Wix Payments handles your card data securely — we never store your full card number on our servers. Bank wire and ACH payments are processed directly by Hearthside Supply LLC. All payment methods are subject to verification and fraud screening.
When your payment is processed
Card payments: Your card is charged when you complete checkout and your order is confirmed. An authorization hold may appear on your account immediately, converting to a charge once the order is processed.
Bank wire/ACH: Your order is held pending payment verification. We process your order once payment is received and verified, typically within 1–2 business days. Payment instructions are sent with your order confirmation email.
Pre-orders/backorders: We charge when the order is placed unless stated otherwise on the product page. Estimated ship dates are provided on the product listing.
Pricing errors & corrections
We strive for accurate pricing on every product. If we discover a pricing error after you place an order, we'll notify you and offer the option to proceed at the correct price or receive a full refund. We reserve the right to cancel or modify orders affected by pricing errors, system glitches, or other technical issues. Prices are listed in USD and are subject to change without notice.
Policies that work with this one
This Payment Policy works alongside our other store policies. Please review these before placing an order:
Shipping Policy: 1–3 business day handling, nationwide delivery, freight and curbside options.
Returns Policy: 30-day return window, 15% restocking fee, 10-day refund processing.
Cancellation Policy: Cancel before shipment at no charge; after shipment, return fees apply.
Privacy Policy: How we protect your payment and personal data.
Terms & Conditions: Order acceptance, pricing, and dispute resolution.
Changes to this policy
We may update this Payment Policy from time to time to reflect changes in payment methods, processors, legal requirements, or our practices. When we make material changes, we'll update the "Last updated" date at the top of this page. Your continued use of our store after changes are posted constitutes acceptance of the updated policy.
Questions about payment?
If you have questions about payment methods, financing, taxes, or large-order arrangements, contact us using the details above. We'll respond to all payment-related inquiries within 1–2 business days.
Common payment questions
We accept two payment methods at checkout: Bank Wire Transfer or ACH, and Secure Online Card Payment via Wix Payments (Base44 Payments). The card option accepts Visa, Mastercard, American Express, UnionPay, JCB, and Discover, plus Apple Pay, Google Pay, and PayPal (including Pay Later and Venmo). For large orders, bank wire or ACH lets you settle directly — select it at checkout and we'll send payment instructions with your order confirmation.
Your card is charged when you complete checkout and your order is confirmed. An authorization hold may appear on your account immediately, converting to a charge once the order is processed. For pre-order or backorder items, we charge when the order is placed unless stated otherwise on the product page. Bank wire/ACH orders are processed once we verify your payment, typically within 1–2 business days.
Yes. All transactions are encrypted with SSL/TLS and processed through Wix Payments (Base44 Payments), our PCI-DSS compliant payment processor. We never store your full card number on our servers, and we use advanced fraud detection to protect every order.
Applicable sales tax is calculated automatically at checkout based on your shipping address. Tax rules vary by state and product category — the exact amount is shown before you complete your purchase.
Yes. Select Bank Wire Transfer or ACH at checkout and we'll send detailed payment instructions with your order confirmation. We'll process your order once payment is verified, typically within 1–2 business days.
Financing may be available on select high-ticket items. Contact us with your product interest and we'll discuss current financing options and eligibility. Financing is subject to credit approval and availability.
All prices are listed in US Dollars (USD). If you're using an international card, your bank may apply currency conversion fees — we don't control those charges.
Split payments across multiple cards aren't supported in the standard checkout. If you need to split a large order, contact us and we'll arrange it manually.
Refunds are issued by Hearthside Supply LLC directly to your original payment method. We process refunds within 10 days of approval, and your bank may take an additional 3–7 business days to post it. You'll receive a confirmation email when we process your refund. See our Returns Policy for details.
Contact us immediately with your order number and the charge details. We'll investigate and resolve the issue — usually faster than a bank chargeback. If we can't resolve it, we'll guide you through next steps. Filing a chargeback before contacting us may delay resolution.
No. We never store your full card number on our servers. Payment data is tokenized and handled by Wix Payments (Base44 Payments), our PCI-DSS compliant processor. We only retain the last four digits and card type for order reference and fraud prevention.
Yes. If you're purchasing for a tax-exempt organization — such as a government agency, school, or non-profit — contact us before ordering with your valid exemption certificate. We'll arrange tax-free checkout for your order.
Questions about payment?
Our team can help with payment methods, financing, tax questions, and large-order arrangements. Reach out and we'll guide you through it.