Terms & Conditions
The rules of the road for shopping with us. Here's what you agree to when you use our store — explained clearly, without the legal jargon.
Last updated: August 29, 2026 · Hearthside Supply LLC
Acceptance of Terms
By using our store, browsing, or placing an order, you agree to these terms. If you don't agree, please don't use the site or place orders.
Eligibility
You must be at least 18 years old and legally able to enter into contracts to shop with us and place orders. By placing an order, you represent that you meet these requirements.
Changes to Terms
We may update these terms from time to time. We'll update the 'Last updated' date when we do. Continued use after changes means you accept the updated terms.
Governing Law
These terms are governed by the laws of the State of Washington, USA, where Hearthside Supply LLC is registered.
How you can use our store
We grant you a limited license to use our store for shopping and browsing. Here's what you can do — and what you can't.
Shopping & Browsing
You may browse products, compare items, and place orders for personal or commercial use through our store. You may also request quotes for high-value items.
Product Information
You may view product details, specifications, pricing, and reviews for the purpose of making a purchase decision. Product images and specs are provided for informational purposes.
Prohibited Uses
You may not scrape, copy, resell, or misuse our content; attempt to disrupt or overload the site; use bots or automated tools; or use the site for fraudulent, illegal, or deceptive purposes.
Account Responsibility
If you create an account, you're responsible for all activity under it and for keeping your password secure. You must provide accurate and complete information when placing orders.
Accounts & checkout
Accounts are optional — browse and check out as a guest, or create an account for faster checkout and order tracking. We only collect what's required to process and deliver your order.
Guest or Account
Browse and check out as a guest, or create an account for faster checkout, order tracking, and saved addresses. Accounts are optional — you choose.
Account Security
If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.
Order Tracking
Track orders through the secure link in your confirmation email, or via your account dashboard if you've registered. Your order details stay private to you.
Your Data, Your Control
You can access, update, or request deletion of your data at any time. See our Privacy Policy for full details on your rights.
Orders, pricing & availability
Here's how orders work — from the moment you click 'Place Order' to what happens if something goes wrong with pricing or stock.
Placing Orders
When you place an order, you're making an offer to purchase. We accept the offer when we send an order confirmation and process your payment. All orders are subject to verification and acceptance.
Pricing & Payment
Prices are listed in USD and are subject to change without notice. We accept credit/debit cards via Wix Payments (Base44 Payments) and bank wire transfers. We charge your payment method when the order is confirmed.
Availability & Pricing Errors
We strive for accurate pricing and inventory. If we discover a pricing error or an out-of-stock item after you order, we'll notify you and offer a full refund or a corrected alternative at the accurate price.
Order Changes & Cancellations
We may modify or cancel orders due to pricing errors, stock issues, or fraud concerns. You may cancel before shipment — see our Cancellation Policy. We'll notify you and refund any charges promptly.
Products & warranties
We stand behind what we sell. Here's what you should know about product accuracy, installation, delivery, and warranties.
Product Accuracy
We display products as accurately as possible — photos, specifications, and descriptions. Minor variations in color, finish, or specifications may occur. Contact us before ordering if you have questions about any product.
Installation & Use
Saunas, hot tubs, cold plunges, steam showers, and swim spas may require professional installation by a licensed electrician or plumber. You're responsible for proper site preparation, installation, and use in accordance with manufacturer instructions.
Shipping & Delivery
Orders are processed within 1–3 business days (Mon–Fri, 2 p.m. PT cutoff). Total delivery time = handling + transit. Delivery timelines are estimates; we're not liable for carrier delays. See our Shipping Policy for details.
Warranties & Returns
Products are covered by manufacturer warranties. We offer a 30-day return window with a 15% restocking fee on eligible items. See our Warranty Policy and Returns Policy for full details.
Intellectual property
Everything on this site — from product photos to our logo — is owned by someone. Here's what you can and can't do with it.
Site Content
All content on this site — text, images, logos, and design — is owned by Hearthside Supply LLC or its licensors and protected by U.S. and international copyright law.
Trademarks
Hearthside Supply, the Hearthside Supply logo, and product names are trademarks of Hearthside Supply LLC. Third-party product names and logos are trademarks of their respective owners. You may not use our marks without written permission.
No Copying
You may not copy, reproduce, distribute, scrape, or create derivative works from our content without our written consent. Product images and specifications are provided for purchase decisions only.
Viewing Only
You may view and use the site for personal shopping. Any commercial use — including reselling, price comparison scraping, or competitive research — requires our express written permission.
Limitation of liability & governing law
Here's the legal part — what we're responsible for, what we're not, and how disputes get resolved. We've kept it as clear as we can.
Service As-Is
Our store is provided 'as is' and 'as available.' We don't guarantee the site will be uninterrupted, error-free, or free of harmful components. We may modify or discontinue the site at any time without notice.
Limitation of Liability
To the maximum extent permitted by law, Hearthside Supply LLC is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the site, products, or services. Our total liability for any claim is limited to the amount you paid for the product in question.
Dispute Resolution
We'll try to resolve disputes informally first. If we can't, disputes will be resolved through binding arbitration in King County, Washington, governed by Washington State law. Class action waivers apply.
Governing Law
These terms are governed by the laws of the State of Washington, USA, where Hearthside Supply LLC is registered, without regard to conflict of law principles.
Who we are
These Terms & Conditions are a legally binding agreement between you and Hearthside Supply LLC, a limited liability company registered in the State of Washington, USA, with its principal place of business at 3240 B St NW, Auburn, WA 98001. We operate the online store at hearthsidesupply.com, selling premium saunas, hot tubs, cold plunges, steam showers, and swim spas with nationwide delivery.
Hearthside Supply LLC
3240 B St NW, Auburn, WA 98001
Email: sales@hearthsidesupply.com
Phone: +1 (253) 264-2435
Hours: Mon–Fri, 9am–6pm PT, Sat–Sun: Closed
Policies that work with these terms
These Terms & Conditions work alongside our other store policies. If there's a conflict, the specific policy controls. Please review these policies before placing an order:
Shipping Policy: 1–3 business day handling (Mon–Fri, 2 p.m. PT cutoff), nationwide delivery, freight and curbside options.
Returns Policy: 30-day return window, 15% restocking fee on eligible items, 10-day refund processing.
Warranty Policy: Manufacturer warranties on all products, extended warranty options available.
Cancellation Policy: Cancel before shipment at no charge; cancellation after shipment subject to return fees.
Privacy Policy: How we collect, use, and protect your personal data.
Payment Policy: Accepted payment methods and processing details.
Events outside our control
We're not liable for delays or failures caused by events outside our reasonable control, including natural disasters, weather events, pandemics, supply chain disruptions, carrier failures, government actions, labor disputes, or other force majeure events. In such cases, we'll work to fulfill your order as soon as conditions allow and keep you informed of any significant delays.
If part of these terms is unenforceable
If any provision of these Terms & Conditions is found to be unenforceable or invalid by a court or arbitrator, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes in our practices, products, or legal requirements. When we make material changes, we'll update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our site. Your continued use of our store after changes are posted constitutes acceptance of the updated terms. We encourage you to review this page periodically.
Questions about these terms
If you have questions about these Terms & Conditions, need clarification on a specific clause, or want to discuss a dispute, contact us using the details above. We're committed to resolving any concerns promptly and fairly.
Common terms questions
These are the legally binding rules you agree to when you use our store and place orders. They cover how you can use the site, how accounts and checkout work, how orders and pricing work, product warranties, intellectual property, limitation of liability, and how disputes are resolved. By using the site or placing an order, you accept these terms.
No. You can browse and place orders as a guest. Creating an account is optional — it makes checkout faster, lets you track orders, and saves your addresses. If you create an account, you're responsible for keeping your login credentials secure.
Yes. We may update these terms from time to time. When we do, we'll update the 'Last updated' date at the top of the page. If you continue using the store after changes are posted, you accept the updated terms. We recommend reviewing them periodically.
Providing false or misleading information — such as a fake name, shipping address, or payment details — violates these terms. We may cancel your order, refuse future service, and report fraudulent activity to the appropriate authorities and payment processors.
Yes. We may cancel or modify orders due to pricing errors, stock issues, suspected fraud, or other problems. If we cancel your order, we'll notify you and refund any charges in full. See our Cancellation Policy for details.
We display products as accurately as possible, but minor variations in color, finish, or specifications may occur. Product images are representative — actual products may differ slightly. If you have questions about a product's specifications, contact us before ordering.
Some products — saunas, hot tubs, cold plunges, steam showers, and swim spas — may require professional installation by a licensed electrician or plumber. You're responsible for proper site preparation, installation, and use in accordance with manufacturer instructions. We're not liable for damages or injuries from improper installation.
If a product becomes unavailable after you place an order, we'll notify you and offer a full refund, a replacement, or a backorder with an estimated delivery date. We won't charge your payment method until the order is confirmed and stock is verified.
We accept credit and debit cards via Wix Payments (Base44 Payments), our PCI-compliant payment processor, and bank wire transfers. Payment is charged when your order is confirmed. See our Payment Policy for details.
We try to resolve disputes informally first — contact us and we'll do our best to help. If we can't reach an agreement, disputes will be resolved through binding arbitration in King County, Washington, governed by Washington State law. See the Limitation of Liability section for details.
No. All content on this site — text, images, logos, and design — is owned by Hearthside Supply LLC or its licensors. You may view and use the site for personal shopping, but you may not copy, reproduce, scrape, or distribute our content without written permission.
These terms are governed by the laws of the State of Washington, USA, where Hearthside Supply LLC is registered. Disputes are resolved through binding arbitration in King County, Washington.
Questions about these terms?
If you have questions about these terms, need clarification on a specific clause, or want to discuss a dispute, our team is here to help.