Frequently Asked Questions

Browse our catalog, add products to your cart, and proceed to checkout. You can check out as a guest or create an account. You'll receive an order confirmation email with your order details once your purchase is complete.

We accept two payment methods at checkout: Bank Wire Transfer or ACH Payment, and Credit Card or Debit Card Payment (Visa, Mastercard, Discover, or American Express). For large orders such as luxury steam showers and premium hot tubs, bank wire or ACH lets you settle directly. All transactions are processed securely through our payment gateway, and we never store your full card details on our servers.

Your card is charged when your order is confirmed and ready to ship. For pre-order or backorder items, we charge when the order is placed unless stated otherwise on the product page. For quote-based items, payment is arranged after the quote is confirmed. If an item cannot be fulfilled, we will contact you and issue a full refund.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations. Once an order has shipped, it cannot be modified, and our standard return policy applies.

You'll receive an order confirmation email immediately after placing your order. If you don't see it within a few minutes, check your spam folder. You can also contact us with your order number and we'll confirm right away.

Yes. Use the Request a Quote button on any qualifying product page to submit your details, and a team member will follow up with a personalized quote including delivery to your location.

Financing options may be available on select products. Check the product page or contact us for current financing availability and terms. Any financing is offered through third-party providers subject to credit approval.

Total delivery time = handling time (1–3 business days, Monday–Friday) + transit time. Order cutoff is 2 p.m. PT — orders placed before cutoff begin processing the same business day. Transit times by method: Expedited 2–5 business days, Standard Freight 5–8 business days, Curbside Delivery 7–10 business days, White Glove Delivery 10–14 business days, and Free Shipping 12–16 business days. Large items such as saunas, hot tubs, cold plunges, and steam showers ship via freight and a carrier will contact you to schedule final delivery.

Each delivery method has a flat rate shown at checkout (all rates in USD): Free Shipping $0, Curbside Delivery $149, Standard Freight $199, Expedited Shipping $299, and White Glove Delivery $399. Free standard shipping is available on select items and orders over a qualifying threshold. Final shipping costs are always shown before you complete your purchase.

Yes. Large items such as saunas, hot tubs, cold plunges, and steam showers ship via freight carriers. Freight delivery requires a scheduled appointment and an adult signature at delivery. The carrier will contact you to arrange a delivery window.

White-glove delivery is available on select products and locations. Where offered, it will appear as a delivery option at checkout. This service includes a two-person team that carries the item to your room of choice, unpacks it, and removes packaging materials.

For large items, measure your doorways, hallways, and installation site before delivery. Ensure electrical service is ready for saunas and hot tubs, proper drainage for cold plunges, and that a licensed plumber has prepared water lines for steam showers. Clear the delivery path of obstacles. The carrier will call to schedule a delivery window.

Yes. Once your order ships, you'll receive a tracking number via email. For freight shipments, the carrier will also contact you directly to schedule a delivery window. You can track your shipment with the carrier using the tracking number from your confirmation email.

If your delivery is delayed due to carrier issues, weather, or product availability, we will notify you as soon as we are made aware. You can also contact our support team for a status update at any time. We honor the price at the time of your order regardless of any delays.

Items can be returned within 30 days of delivery. Items must be new and unused, in original packaging, with all accessories. A restocking fee of 15% of the product price applies. Returns are by mail and the return label is the customer's responsibility. Refunds are processed within 10 days after we receive and inspect the returned item. Check your product page for specific return eligibility.

Contact our support team with your order number and the item you'd like to return. We'll provide return instructions and a return authorization. Do not ship items back without first contacting us — unauthorized returns may not be accepted.

Return shipping is the customer's responsibility. The return label is provided by the customer. If the return is due to our error or a defective product, we cover return shipping at no cost to you. Items must be returned by mail to the address provided in your return authorization instructions.

Refunds are processed within 10 days after we receive and inspect the returned item. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3–7 business days for the refund to appear on your statement.

If your item arrives damaged, note the damage on the delivery receipt before signing and contact us immediately with photos. We will work with the carrier to arrange a replacement or refund. Do not dispose of the original packaging until the issue is resolved.

Warranty coverage is product-specific and stated on each product page. Most products include a manufacturer warranty. Warranty terms may vary by manufacturer and product category. Please refer to our Warranty Policy for general terms and coverage details.

Detailed specifications, dimensions, and descriptions are available on each product page. If you need additional information not listed, contact our team and we'll help you find the details you need to make an informed decision.

Consider your available space, intended use, and utility requirements. Each product page includes specifications to help you compare. If you're unsure, contact our team — we can help you evaluate options based on your needs, space, and budget.

Many of our saunas and hot tubs are designed for outdoor use, but suitability varies by model. Check the product page for specific indoor/outdoor ratings and installation requirements. Cold plunges and steam showers have specific placement and installation requirements outlined on each product page.

Yes. We offer professional installation by certified technicians for saunas, hot tubs, cold plunges, steam showers, and swim spas. Our team handles assembly, electrical and plumbing connections, leveling, and performance testing. Installation is quoted separately based on your product, location, and site requirements — add it at checkout or request a quote with your order.

Contact our support team with your order number and a description of the issue. We'll help you determine whether the problem is covered under warranty and guide you through the next steps, including coordinating with the manufacturer if needed.

No, you can check out as a guest — no account needed. You'll receive order confirmation and tracking updates by email. If you have questions about an order, contact us with your order number and we'll help right away.

You can reach our team by phone or email. Visit our Contact page for full details, including business hours and response times. We're here to help before and after your purchase with any questions about products, delivery, returns, or your order.

Our support team is available Monday through Friday, 9am to 6pm PT (Pacific Time). We're closed on weekends and major holidays. You can still place orders online at any time, and we'll respond to inquiries on the next business day.

We aim to respond to all inquiries within one business day. During peak periods, response times may be slightly longer. For urgent order issues, we recommend calling our support line during business hours.

Yes. Our team can help you compare products, evaluate specifications, and determine which option best fits your needs, space, and budget. Contact us by phone or email, and we'll guide you through the selection process.