We're here to help
Questions before or after your purchase? Our team is ready to help you find the right product, track an order, or resolve any issue. Reach out by phone, email, or the form below.
Phone
+1 (253) 264-2435Sales & Support
sales@hearthsidesupply.comHours
Mon–Fri, 9am–6pm PT, Sat–Sun: ClosedLet's talk
Fill out the form and we'll respond within one business day. For urgent matters, call us during business hours. Include your order number if your question relates to an existing purchase.
Our headquarters
We're an online-first retailer serving customers nationwide. Our team operates from our headquarters in Auburn, WA.
Before you reach out
Our team responds within one business day, Monday–Friday, 9am–6pm PT. For urgent questions, calling us directly is the fastest way to reach someone.
Yes. Use the "Request a Quote" button on any product page, or contact us with the product name and your zip code. We'll send a detailed quote including delivery options.
Yes. We offer professional installation by certified technicians for saunas, hot tubs, cold plunges, steam showers, and swim spas. Installation is quoted separately and can be added at checkout or requested with your order.
Our full shipping and return policies are available on their dedicated pages. Orders are processed within 1–3 business days (Mon–Fri) with a 2pm PT cutoff, and items can be returned within 30 days of delivery.