Shipping & Delivery Policy
How your order gets from our warehouse to your door — processing times, shipping methods, rates, and delivery expectations, explained clearly so you know exactly what to expect.
Processing Time
Orders are processed within 1–3 business days, Monday–Friday (excluding holidays). Order cutoff is 2 p.m. PT — orders placed before cutoff begin processing the same business day.
Shipping Methods
Standard, expedited, and freight shipping options — chosen at checkout based on your items.
Coverage
We ship to all 50 US states. All shipping rates are in US Dollars (USD). Some large items have delivery restrictions — see product page.
Tracking
You'll receive a tracking number by email once your order ships. Freight includes a delivery call.
From order to delivery
Here's what happens after you place an order — each stage and what to expect along the way.
Order Placed
You receive an order confirmation by email with your receipt and order number.
Processing (1–3 business days, Mon–Fri)
We pick, pack, and prepare your order. Order cutoff is 2 p.m. PT — orders placed before cutoff begin processing the same business day. Large or freight items may take longer to stage.
Shipped
Your order leaves the warehouse. You receive a tracking number by email for standard shipments.
Delivered
Standard shipments arrive at your door. Freight deliveries are scheduled with a delivery call ahead.
Delivery options
The shipping methods available depend on your items and destination. Here are our delivery options, flat rates, and typical transit windows — all shown at checkout before you pay.
Free Shipping
Complimentary standard shipping on select items and orders over a qualifying threshold. Look for the free shipping badge on product pages and at checkout. Free shipping travels on the slowest lane, so it arrives last.
Expedited Shipping
The fastest lane for in-stock items. Available at checkout for select products and destinations.
Standard Freight
Ground freight for large items. Includes tracking and standard delivery to your address.
Curbside Delivery
Freight delivery to the curb with a scheduled delivery call. Liftgate service included for residential deliveries.
White Glove Delivery
Premium delivery with placement, unpacking, and debris removal. Available on select large items — see product page.
Shipping rates
Shipping costs depend on what you order and where it's going. All rates are in US Dollars (USD). Here's how we calculate rates and when free shipping applies.
Flat-Rate Methods
Each delivery method has a flat rate: Free $0, Curbside $149, Standard Freight $199, Expedited $299, and White Glove $399. Rates are shown at checkout before you pay.
Free Shipping
Free standard shipping is available on select items and orders over a qualifying threshold. Look for the free shipping badge.
Large Item Surcharges
Saunas, hot tubs, cold plunges, and steam showers may carry freight surcharges due to size and weight. These are itemized at checkout.
Remote Areas
Deliveries to remote or limited-access areas may incur additional fees. We'll confirm any surcharges before shipping.
Shipping by product type
Different products ship differently. Here's what to expect for each department — always check your product page for specific delivery details.
- —Ships via freight — curbside or threshold delivery
- —Scheduled delivery call to arrange a delivery window
- —Liftgate service available on request for residential deliveries
- —Allow 5–14 business days for delivery after processing
- —Freight delivery with scheduled appointment
- —Requires a clear, accessible delivery path — measure before ordering
- —Liftgate service included for residential curbside delivery
- —Allow 7–21 business days for delivery after processing
- —Portable units: standard ground shipping, 3–7 business days
- —Large plunge tubs: freight delivery with curbside drop-off
- —Ensure plumbing and drainage are ready before delivery
- —Allow 5–10 business days for delivery after processing
- —Steam shower units ship via freight — curbside or threshold delivery
- —Professional installation recommended for plumbing and electrical
- —Verify water supply, drain, and dedicated circuit requirements
- —Allow 7–14 business days for delivery after processing
Common shipping questions
Orders are processed within 1–3 business days, Monday–Friday (excluding holidays). Order cutoff is 2 p.m. PT — orders placed before cutoff begin processing the same business day. Large or freight items such as saunas, hot tubs, cold plunges, and steam showers may require additional handling time. You'll receive a shipping confirmation with tracking as soon as your order leaves the warehouse.
Total delivery time = handling time (1–3 business days, Monday–Friday) + transit time. Order cutoff is 2 p.m. PT. Transit times by method: Expedited 2–5 business days, Standard Freight 5–8 business days, Curbside Delivery 7–10 business days, White Glove Delivery 10–14 business days, and Free Shipping 12–16 business days. Freight deliveries are scheduled with a delivery call ahead.
Yes, we ship to all 50 US states. Some large items have delivery restrictions for remote or limited-access areas — any restrictions are noted on the product page. Deliveries to remote areas may incur additional freight surcharges.
Each delivery method has a flat rate (all rates in USD): Free Shipping $0, Curbside Delivery $149, Standard Freight $199, Expedited Shipping $299, and White Glove Delivery $399. The available methods and their rates are shown at checkout before you pay — no surprises.
Yes — Free Shipping ($0) is available on select items and orders over a qualifying threshold. Look for the free shipping badge on product pages and at checkout. Free shipping does not apply to expedited, freight, or white glove options unless stated.
Large items such as saunas, hot tubs, cold plunges, and steam showers ship via freight. You'll receive a call to schedule a delivery window. Curbside delivery is standard; liftgate service is available for residential deliveries. White glove delivery with placement is available on select items.
Yes. For standard shipments, you'll receive a tracking number by email once your order ships. Freight shipments include a scheduled delivery call instead of a tracking link, so you can arrange a delivery window that works for you.
Inspect your delivery immediately and note any damage on the delivery receipt before signing. Contact us within 48 hours with photos of the damage and packaging. We'll file a freight claim and arrange a replacement or refund at no cost to you.
Questions about shipping?
Our team can help with shipping methods, freight delivery, tracking, and delivery restrictions. Reach out and we'll get you answers.